Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders

When you purchase a pre-order, you are reserving a product that is currently out of stock or not yet available in our inventory. Full payment is required at the time of purchase to secure your pre-order. Once the item arrives, we will ship your order as soon as possible.

You may cancel your pre-order at any time before it has been shipped for a full refund. Once your order has been shipped, it can no longer be cancelled, but you may request a return or refund in accordance with our Returns Policy. Please see our Returns Policy for more details.